Frequently Asked Questions

How do I order?

Use the sash builder to design your sash and get instant quote.
You can also mail, phone, or fax an order form to us directly.
Please contact us for more information or special requests.

When will I be charged for my order?

Billing is made once manufacture start, after the order is manually reviewed and cleared for production. For bulk order clients or schools, we allow for more flexible payment methods.

What are your sashes made of? Where do you manufacture them?

Our sashes are made of bridal satin (polyester). You can hand wash or machine wash your sash, and iron gently avoiding the embroidery areas. All our sashes are made using the finest-quality fabrics and manufactured in a manner which is consistent with the U.S. Department of Labor's Fair Labor Standards Act.

We manufacture all of our sashes in California, USA.

How about sash sizes, and where to select it?

Graduation sashes are 41” long from the neck to the tip with unique standard sizes.

Pageant and award sashes have multiple sizes available:

  • Toddler [Children 0-3]   ~3" wide x 20" long
  • Kids [Children 3-10]   ~4" wide x 25" long
  • Teen [Children age 10-18]   ~5" wide x 30" long
  • Standard   [Adult] ~5" wide x 35" long
  • XL [Adult over 6'5" tall]   ~5" wide x 45" long

The sizes are approximations in inches from the tip of the sash to the fold (or top of the shoulder). Once designed, you can select or change the sash size (from standard), during the checkout in the shopping cart.

Should you have a specific request or just for safety, please write your Age and Height, or other details in the note box.

Do you ship internationally?

We do ship internationally by FedEx. FedEx does charge "Brokerage Fees" for moving your package through customs. We have no control over these fees, cannot estimate them, and are not responsible for them. These fees are the responsibility of the customer and are not collected at checkout.

Remember, when you order all prices are quoted and must be paid in U.S. Funds. Allow ample time for your shipment to clear customs.

Do you accept checks?

We accept business checks for groups or corporate orders. No personal checks under $120! Simply send a check payable to Pride Sash along with your online order or completed order form to:

Pride Sash
3341 Jack Northrop Avenue Bldg. #17
Hawthorne, CA 90250

If a payment is made by check, we start production upon receiving your check by mail.
Please note that a $25.00 fee will be assessed for returned checks.

When will I be charged for my order?

Billing is made once manufacture start, after the order is manually reviewed and cleared for production.

Do I have to pay tax on my order?

Orders shipped to addresses in California will be charged local sales tax. Orders delivered to addresses outside of California will not be charged tax.

How soon will I get my order?

The estimate turnaround for orders to be manufactured and delivered varies depending on the type of order and rush periods.

For Individual orders and Small Groups orders, our average standard turnaround is 1 to 4 weeks! For larger Bulk Orders, our standard turnaround is 4 to 6 weeks!

Keep in mind that sashes does not ship right away. They are Made to Order with custom embroidery. Therefore, please allocate the necessary time for manufacturing.

If you need a rush order within less than a week's time, please contact us first to make sure we can fulfill your order. A production rush fee might apply regardless of the shipping method. Shipping and handling cost is determined upon checkout automatically depending on your order.

How many letters can I fit and how big will they be?

The amount of letters for your school name or personalized text included with standard embroidery is 20 letters maximum per line.

Award, pageant & homecoming sashes are limited to 30-45 letters. The larger the amount, the smaller the letters will become. Please be aware that the size of letters will be determined by this factor.

When do I have to pay a setup fee?

Logos or symbols not already in our embroidery library will require a digitizing setup fee.

The digitizing process requires transforming an image to stitches using a digitizing software, breaking it out into sections, colors and layers, to create all shapes in a format an embroidery machine can read.

It is a one-time fee only, and only applicable for new custom logos and/or new orders. (country flags do not apply) . Should we already have your logo or graphics digitized in our system and embroidery ready, the fee will be waived.

There is no separate setup fee for pictures or photos using direct to garment image printing, Only a flat $30 fee per picture.

How do I track my Order?

You can track the status of orders by logging in to your account. This will allow you to browse your order history and track the status of all your orders. Once shipped, orders can be tracked through FedEx.com/Tracking or by clicking on the tracking number.

What is your Return Policy?

Custom or personalized sashes cannot be returned, exchanged or refunded unless defective upon delivery or for errors made by us in reference to your given specifications and/or personalization. Please, always check your final order and that all names and titles are spelled correctly.

What is the difference between Graduation Sashes and Graduation Stoles?

There is no difference. Graduation Stoles and Graduation Sashes are the same thing.